Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you provide when you use NovaJackpot Casino services. This policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your data.

Scope

This policy applies to all users who visit our website, create an account, or otherwise interact with our services. It covers personal data processed in connection with registration, account management, customer support, and service improvements.

Information We Collect

We collect information that helps us operate our services, verify identities when required, respond to requests, and comply with legal obligations. Categories of data we may process include:

Account information: name, username, date of birth, contact details (email, phone), and account settings.
Identity and verification data: documents or details provided to confirm identity and address when required by law or our policies.
Technical and usage data: IP address, device information, browser type, operating system, pages visited, and interaction data.
Communications: records of correspondence with our support team, including chat transcripts and emails.
Marketing and preferences: your choices about receiving communications and promotional offers.

How We Use Your Information

We use personal data to deliver our services, maintain account security, and meet legal and regulatory requirements. Typical purposes include:

Creating and managing your account and verifying your identity when necessary.
Providing customer support and responding to enquiries.
Improving and operating our website and services, including diagnosing technical issues.
Communicating service updates, changes to terms, and other important notices.
Sending marketing messages where you have opted in; you can opt out at any time.
Complying with legal obligations, risk prevention, and preventing abuse or fraud.

Lawful Bases for Processing (GDPR)

When we process your personal data under GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide the services you have requested.
Legal obligation: to comply with applicable laws and regulatory requirements.
Legitimate interests: for fraud prevention, platform security, service improvement, and to protect our rights, provided these do not override your rights.
Consent: for certain communications and marketing where you have given clear permission.

Sharing and Disclosure of Data

We may share personal data where necessary and appropriate, including:

With service providers and partners who perform services on our behalf and are contractually required to protect your data.
When required by law, regulation, or legal process.
To protect our rights, safety, or property, and that of our users and the public.
In connection with corporate transactions such as mergers or restructuring, subject to confidentiality and data protection obligations.

International Transfers

Some service providers we work with may process data outside your country. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses or other measures required by applicable law to ensure an adequate level of protection.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on legal and operational needs.

Your Rights

You have rights regarding your personal data, subject to applicable law. These may include:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your data where there is no legal reason for us to keep it.
Right to restriction: request limited processing in certain circumstances.
Right to data portability: obtain and reuse your data for your own purposes.
Right to object: object to processing based on our legitimate interests or direct marketing.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to provide, secure, and improve our services, and to analyze usage. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience and some features may not work as intended.

Security Measures

We implement technical and organizational measures designed to protect personal data from loss, unauthorized access, disclosure, alteration, and destruction. We review our security practices regularly and work to maintain a high level of protection.

Third-Party Links and Services

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices of those third parties. Please review the privacy policies of any external sites you visit.

Children

Our services are not intended for children. We do not knowingly collect personal data from persons under the age required by applicable law. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through our website or other appropriate channels. We encourage you to review this policy periodically.