logo Sign Up
Login Sign Up

Responsible gambling

We want NovaJackpot Casino to be a safe, enjoyable place for people who choose to play. If gambling stops being fun or starts to cause stress, debt, relationship strain, or other harms, help is available and you are not alone. This page explains the practical tools we offer, how to recognise when you may need support, and the steps you can take to regain control.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

NovaJackpot Casino provides options to support safer play. Some tools are available directly in your account, and others can be arranged quickly with our team.

  • Self-assessment: A short, private questionnaire to help you understand whether and how gambling is affecting you.
  • Self-exclusion: You can ask to close or suspend your account for a defined period or permanently. This stops play and deposits while the exclusion is active.
  • Direct support for limits: If you would like deposit limits, loss limits, session time limits, or other account controls and they are not visible in your settings, contact our support team and we will work with you to put practical protections in place.

Warning Signs of Problem Gambling

Recognising warning signs early helps you act before harm escalates. Look out for changes in behaviour, mood, finances, and relationships.

  • Spending more time or money than intended
  • Feeling restless, anxious, or irritable when trying to stop
  • Chasing losses to try to recover money
  • Neglecting work, study, family, or social activities
  • Borrowing money or lying about gambling activity
  • Using gambling to cope with stress, boredom, or strong emotions

How to Set Limits on Your Account

Setting limits is one of the most effective ways to keep gambling within entertainment budgets. Here are simple steps you can take right now.

  • Decide a weekly or monthly budget for entertainment and keep gambling within that amount.
  • Use account tools where available to set deposit amounts or cooling-off periods.
  • If the on-site controls you need aren’t visible, contact support and request specific limits by telling the team how much and for how long you want them applied.
  • Consider separating payment methods used for gambling from those for bills and essentials (for example, use pre-paid cards or a dedicated e‑wallet).

Self-Exclusion and Account Closure

If you need a break, self-exclusion is a strong, effective option. It is confidential and respected by the team.

  • To self-exclude, contact live chat or our email support and state you wish to self-exclude. Provide the minimum verification details requested to confirm your identity.
  • You may request a temporary exclusion (a cooling-off period) or a permanent exclusion. We will outline the next steps and confirm when the exclusion is in effect.
  • While an account is self-excluded, access is blocked and marketing communications can be paused upon request.
  • If someone underage has an account, contact support immediately so the account can be closed and any winnings handled according to policy.

Getting Help and Support

Seeking help is a sign of strength. You don’t have to solve everything on your own—support can be practical and emotional.

  • Contact NovaJackpot Casino support via live chat for immediate assistance. Our team can help set protections, explain self-exclusion options, and pause account activity.
  • If you prefer written contact, email our support team and we will respond and follow up with the steps you need.
  • If gambling is causing serious harm, consider reaching out to a local helpline, a specialist counselling service, or a peer-support group for confidential advice and treatment options.

Safer Payment Practices

Your choice of payment method and habits around money can make a big difference in how you control spending.

  • Avoid gambling with money needed for rent, bills, or essential living costs.
  • Do not use credit to gamble. If a credit option is the only available method, seek alternative payment methods or step away.
  • Consider using pre-paid cards, a dedicated gambling account, or a set e‑wallet to physically restrict how much you can spend.
  • Keep records of deposits, losses and wins to monitor behaviour objectively.

Responsible Play Tips for a Healthier Experience

Small, practical habits help gambling remain an occasional form of entertainment rather than a problem.

  • Set a strict time limit before you start and stick to it; use a timer on your phone.
  • Decide on a loss limit before you play and stop when you reach it—treat it like the cost of a night out.
  • Take regular breaks and do not play when tired, stressed, or under the influence of alcohol or drugs.
  • Avoid “chasing losses”: a loss should not be treated as an opportunity to recover money through more gambling.
  • Talk to someone you trust about your gambling if it becomes a worry; an outside perspective can help you see patterns.

Protecting Minors and Vulnerable People

Keeping gambling away from children and vulnerable adults is an absolute priority.

  • Do not let anyone under the legal gambling age use your account or payment methods.
  • Use parental controls and device-level restrictions to block gambling sites and apps where possible.
  • If you suspect a vulnerable person is gambling, contact support so we can review and, if needed, restrict or close the account while protecting their privacy.
  • Encourage open, non‑judgmental conversations if you are concerned about a family member or friend.

If you would like help applying any of the above measures to your NovaJackpot Casino account, our team is available 24/7 via live chat and by email. You are welcome to contact us at any time — we are here to support you with practical, compassionate help.